Frequently Asked Questions
Can I do an exchange?
Yes, Place an order via riotsociety.com to replace the item(s) you plan to exchange.
Once your order has been place, please email firstname.lastname@example.org immediately with your order number informing us of what you will be returning for this order.
In-stock merchandise will be shipped within approximately 24-48 hours.
Once your email regarding your exchange is received you will be refunded for First-Class shipping and handling for your replacement order. (International orders will not receive a refunded for shipping and handling on exchange replacement orders) We will charge your credit card for the new merchandise and refund your credit card for returned merchandise as soon as we receive it. (Original shipping cost is nonrefundable)
Please provide a return tracking number if possible to email@example.com. Riot Society is not responsible for any lost shipments. (Recommended: Cheapest way to ship items under 1 pound with a tracking # is by shipping USPS First-Class. Typical cost is around $3-4)
Ship your Exchanges to:
2529 Chambers Street Unit A
Vernon CA 90058
Returns can take up to 7-10 business days to process.
How long will my return take?
Returns generally take 7-10 business days to process. All refunds will be refunded to the card used at the time of purchase. After return is processed refunds usually take an additional 3-5 days to post on card. If any additional information is needed, we will reach out to you via email.
Can I return my order?
Absolutely! If you are not satisfied with your online purchase, you may return it to Riot Society. Your return must be received by Riot Society within 14 days from orders delivery. The returned item must have its original tags attached, unworn and in new condition. All returns are subject to a $5.00 restocking fee per item being returned. After receiving your returned item Riot Society.com will credit the customer’s account for the original purchase price minus the restocking fee and minus the original shipping fee. (Recommended: Cheapest way to ship items under 1 pound with a tracking # is by shipping USPS First-Class. Typical cost is around $3-4) Ship your return to:
Riot Society Attn:
2529 Chambers Street Unit A
Vernon CA 90058
What could cause a delay in my order being shipped to me?
If an item you select is out of stock, we will hold your order and try to contact you about selecting a replacement item. If we are unable to reach you within 1 business day, a refund will be issued for the out of stock item and the remaining items in your order will be shipped out immediately. The refund will be for the full purchased price of the item and be refunded to your card/PayPal account used at the time of purchase. Refund takes 3-5 business days. Wrong or Invalid Shipping addresses will delay the processing of your order. Please respond to any emails asking for address verification! If your order is flagged for fraud, processing will be delayed until we can verify the order is not fraud.
How do I change or cancel my order?
Please go to our Contact Us page with your order # and what you would like to do. We can change or cancel your order as long as your order has not shipped out of our warehouse.
When will my order ship?
Our cut off for same day shipping is 11 a.m. PST. All orders placed after 11 a.m. will be processed the next business day regardless of shipping method selected. Riot Society ships and processes orders Monday through Friday. Orders placed on Saturday and Sunday will resume processing and ship the following Monday. Orders are usually processed and shipped within 24-48 hours of time order is placed. Saturday and Sunday are excluded from order procssing and shipping due to the company being closured. Orders placed on observed holidays will resume processing and ship the following regular business day. We will be closed in observance of the holidays below:
New Year’s Day - January 1st
Memorial Day - Monday May, 29th 2017
Independence Day - Tuesday July, 4th 2017
Labor Day Monday - Monday September 4th, 2017
Thanksgiving Day - Thursday November 23rd, 2017
Christmas Day - Monday December 25th, 2017
What shipping options are available? How long will it take?
USPS First Class: 2-6 Days
USPS Priority Mail: 1-3 Business Days
UPS Next Day Air: Delivery by the next business day
UPS 2nd Day Air: Delivery by the end of the second business day
UPS Ground: 1-5 Business Days Please allow an additional 2-3 days for processing your order for special projects and releases.
Do you offer International Shipping?
We do offer International Shipping. Depending on your location & purchase, your rates may vary. Shipping is typically $18.00 USD for International Shipping.
Available to the following countries:
Australia, Belgium, Canada, Denmark, Finland, France, Germany, Great Britain, Ireland, Italy, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland.
International Customers Warning: (RIOT SOCIETY is not liable for long shipping delays, buyers purchase at their own risk) International first class mail usually takes 1-2 business days to process after payment clears and minimum 10-15 (2-4 weeks) business days for arrival.
There is no detailed tracking for most first class International mail.
Please allow additional delivery time for customs safety inspections, time varies per country.
In addition, some countries do have high risk of long shipping delays due to international customs procedures. International Customs Fees + Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to purchasing.