Help Center

Frequently Asked Questions


What shipping options are available? How long will it take?

Do you offer International Shipping?

Order Status:

When will my order ship?

How do I change or cancel my order?

What could cause a delay in my order being shipped to me?


Can I return my order?

How long will my return take?

Can I do an exchange?

If I need to return/exchange an item, do I have to pay for postage?

What if I receive a damaged, defective, or wrong item?

General Questions:

What forms of payment do you accept?

Why won’t my credit card work at checkout?

Why was I charged but my order didn’t go through?

How long does it take for me to receive my refund?

Why can’t I apply my discount promo code to my order?

How do I contact customer service?