Help Center

Frequently Asked Questions


What shipping options are available? How long will it take?

Do you offer International Shipping?

My purchase is over $99... Why hasn't the shipping charge been waived?

Order Status:

When will my order ship?

What is the status of my order?

What could cause a delay in my order being shipped to me?

Who is NoFraud?


Can I return my order?

How long will my Return/Exchange take?

Can I do an exchange?

How long does it take to ship an exchange?

If I need to Return/Exchange an item, do I have to pay for postage?

What if I receive a damaged, defective, or wrong item?

What is an Instant Credit and how do I use it?

How do I return or exchange a gift?

General Questions:

What forms of payment do you accept?

Why won’t my credit card work at checkout?

Why was I charged but my order didn’t go through?

How long does it take for me to receive my refund after the refund has been processed?

Why can’t I apply my discount promo code to my order?

How do I contact customer service?

What happens if I found product on your site for $0?

I washed my shirt and it shrunk, can I return it?

What happens if I order something and it is out of stock?

Promotional Offers and Discounts

What is a BOGO?

My order never arrived! (Lost or Stolen Package)

Can't Find Answer?

Contact Customer Support